Returns & Exchanges
At 1st Step Shoes & Bags, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your fashion items, our hassle-free return and exchange policy allows you to shop with absolute confidence.
Initiate Request
Contact our customer support team via email or WhatsApp within 7 days of delivery to initiate your return or exchange request.
Quality Inspection
Ensure the shoes or bags are unworn, in their original packaging, and have all tags attached to qualify for a successful processing.
Package Pickup
Once approved, our courier partner will arrive at your doorstep to collect the item, or you may be directed to drop it off at your nearest 1st Step outlet.
Final Processing
After receiving and verifying the returned items, we will issue a replacement or store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing